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  • Can I change my order?

    No, this is not possible. Once you have completed the ordering process (i.e. the payment must also be completed), your order is immediately processed by our logistics department. Adding or removing a product is no longer possible at that time.

    Should you find out right after placing your order that you have ordered the wrong product, for example, please contact our customer service department a.s.a.p. to ask them to cancel the order.

  • I have entered a wrong delivery address. What should I do now?

    There are 3 possibilities:

    • Your package is still with us and we change the address: nothing wrong!
    • Your package has already been processed or sent and the deliveryman still has it: We contact the deliveryman. We ask if they can deliver the package to the correct address. If that is not possible, we ask if they can return it to us. We then send it to you. So, unfortunately, this is not always possible.
    • Your package has already been processed or shipped and the delivery person has already delivered it: In this case, unfortunately there is nothing more we can do for you.

  • Can I order from abroad from you?


    Yes, you can. Keep in mind that the shipping costs and delivery times may be different than within the Netherlands. More information about shipping costs and delivery times can be found here. There is also a chance that your customs authorities will charge you extra costs, such as taxes and clearance costs. Be well informed by the customs of your country, so you will not be surprised.

  • Can I add a product to my order?

    No, this is not possible. Once you have completed the ordering process (i.e. the payment must also be completed), your order will be processed immediately in our logistics department. Adding or removing a product is no longer possible at that time.

    Should you find out right after placing your order that you have ordered the wrong product, for example, please contact our customer service department a.s.a.p. to ask them to cancel the order.

  • How can I pay with a discount code?

    When you go to your shopping cart, you will see an input field with 'Discount code' on the left under your products. There you can enter your discount code and then click on 'Enter'. From that moment on, your discount is immediately calculated and you can continue ordering. Note: you can only use 1 discount code at a time.